Neuromind Pro Official Website › Contact
ContactContact Neuromind Pro Support
Two desks. Tracking, changes and refunds go to +1 (877) 257-0710 or [email protected], with the order ID.
Anything about this website, a correction, a privacy request or press goes to [email protected], Mon–Fri 9:00am–5:00pm ET. The website address cannot look an order up and cannot start a refund, which is the single most useful thing to know before you write.
Both desks, both addresses and the telephone number, printed in full rather than hidden behind a form.
The two Neuromind Pro desks and what each one can do
Two desks, two jobs, and the one difference that decides where to write.
| Order support | Website desk | |
|---|---|---|
| Looks after | Tracking, address changes, replacements, refunds, matching a bottle to a lot | These pages: wording, errors, broken links, privacy requests, press |
| Telephone | +1 (877) 257-0710 | No telephone line |
| [email protected] | [email protected] | |
| Hours | As published by the order desk | Mon–Fri 9:00am–5:00pm ET |
| Can look your order up | Yes | No |
| Can start a refund | Yes | No |
| Can change a delivery address | Yes | No |
| Can fix a sentence on this website | No | Yes |
Unsure which one you want? Call the order desk. It is the one with a telephone and it can redirect you inside the call.
One line in that table is worth more than the rest of the page: the website address cannot look an order up. It reaches the people who write these pages, and they have no view of the checkout, no view of a shipment and no ability to move money back onto a card. A refund request sent there has to be forwarded, and the forwarding is a day.
So the routing rule is short. Anything with an order ID attached goes to +1 (877) 257-0710. Anything about a sentence on this website goes to [email protected].
Write to the Neuromind Pro order desk
Five things to have ready, in the order the desk will ask for them.
Then call +1 (877) 257-0710 with those five things in front of you, or send them to [email protected] with the order ID in the subject line. The telephone is faster for anything that needs a decision; email is better for anything that needs a written record.
Write to the Getneuromind website desk about these Neuromind pages
For anything about the words on this website rather than about an order.
Send it to [email protected], Mon–Fri 9:00am–5:00pm ET. An error fixed here changes the page itself and moves the review date at the foot of it forward. How that works is set out on the about page.
The Getneuromind addresses for Neuromind Pro post
Two buildings, and sending a parcel to the wrong one costs days.
Office, for correspondence
280 Park Avenue, Floor 19, New York, NY 10017, USA
Letters, legal notices and press. Returns sent here have to be forwarded to the warehouse, and the forwarding comes out of the time you have to claim a refund.
Returns, for guarantee parcels
461 Fifth Avenue, Floor 8, New York, NY 10017, USA
Call the order desk first and get a return authorisation. Put your full name, the email you used at the checkout and the order ID on a note inside the box, because a parcel with no name in it is the commonest reason a refund stalls.
Return postage is the buyer's cost and tracking is worth the extra. Keep the tracking number until the money lands. The full sequence is on the refund policy page, and the window itself runs 60 days from the date of purchase rather than from the first capsule.
What to have ready before you contact Neuromind Pro support
Five things that turn a long exchange into a short one.
The order ID
Every tracking query, refund and batch check begins with it. Without one the desk is searching a system of thousands of orders by surname, which is slow and sometimes ambiguous.
The email address used at the checkout
If you are writing from a different address, say so in the first line. A mismatch between the two is the second commonest reason a query goes slowly.
What you want to happen
A refund, a replacement, an address change or an answer. Naming the outcome in the first sentence shortens the reply and removes a round trip.
The lot from the base of the Neuromind bottle
Current stock reads NEU-26/GE-6907. Quote it for anything about the bottle itself, and the batch page covers what to check before you call.
Photographs, if something physical is wrong
The outer box with its shipping label, the cap and seal, the front label, and the base showing the lot. Four images taken before you unpack answer most of what will be asked.
How long a reply from the Neuromind Pro desks takes
Honest expectations, including the parts neither desk controls.
The telephone is the quick route. +1 (877) 257-0710 reaches the desk that can see orders, and most order questions are settled inside the call rather than after it. A refund started on the telephone gets its return authorisation in the same conversation.
Email to [email protected] suits anything that needs a written record: a request for batch paperwork, a confirmation of a shipping charge, a change you want evidence of. Put the order ID in the subject line and expect a reply in about a business day.
Email to [email protected] is read Mon–Fri 9:00am–5:00pm ET and answered in about a business day. It is the address for anything wrong on this website, and a correction that arrives with a source is the fastest kind to act on.
A card issuer takes five to ten days to show a refund once it has been processed. A carrier owns the parcel once it has left, whatever the tracking page says. And a delivery to an address outside the United States is subject to that country's customs. Chasing any of the three before the published window has passed adds a call to the queue without moving anything.
What the Neuromind Pro desks cannot answer
Five questions that come in regularly, and the most useful thing a retail desk can say about each.
Four questions arrive often enough to be worth answering here, and none of them can be settled by a retail desk. What can be said about each one is said instead.
- Whether this capsule is safe alongside your medicines. That needs someone who can see the whole list, and a pharmacist can read a panel against it in a couple of minutes. The row worth naming when you do is huperzine-A: it is a reversible acetylcholinesterase inhibitor, the same mechanism class as prescription dementia drugs, and Cochrane judged the evidence for it inadequate for a recommendation while noting it is pharmacologically active.
- How much of each blend ingredient you are getting. The label prints one total of 151 mg for 7 ingredients, and this desk will not invent a split. What can be said is the ceiling, and what the bacopa trials used for comparison: 300 mg a day of standardised extract, for twelve weeks or longer.
- Whether the caffeine here is too much for you. The amount sits inside the blend. A systematic review of caffeine safety puts up to 400 mg a day as without adverse effect in healthy adults, so the practical answer is to count this capsule as an addition to the day's total rather than a replacement for a coffee.
- Whether to take it with your existing B-complex. The printed figure is 8.5 mg of vitamin B6, against the 12 mg adult upper intake level EFSA set. One capsule sits comfortably inside that. Two products plus a fortified drink is a total worth adding up before anything else.
- Why the formula is what it is. Extract ratios, sourcing and why an amount was chosen belong with Neuromind Pro, Aurora, CO 80011, USA. This desk forwards those rather than answering on someone else's behalf.
How to order Neuromind Pro, and where the card details go
One channel, one payment, and the reference to keep afterwards.
Orders are placed through the official checkout and nowhere else. Neither desk takes an order over the telephone and neither takes one by email, so nobody here will ever ask you for a card number in a message or a call.
Card details are entered on the seller's own checkout rather than on this website, which is why the card strip above belongs to that page and not to this one. Three packs are offered, each a one-time payment with no subscription and nothing to cancel later. The pricing page sets out the per-day arithmetic.
After an order goes through, the confirmation email carries the order ID that every later conversation starts from. Keep it. Tracking, changes and the 60-day guarantee all run off that one reference.
What happens to what you send the Neuromind desks
Where a name, an email and an order ID actually end up.
A page that asks for a name, an email address and an order ID owes a straight answer about where they go.
Neither form here transmits anything at all. There is no server behind this website, so nothing typed into them is stored, sent or read by anyone, including this desk. They are there so you know what to gather.
What you send by email or say on the telephone is held for as long as it takes to deal with the query and to meet ordinary record-keeping obligations. It is not sold. Asking a question does not add you to a marketing list. It is not passed on except where fulfilling the order requires it, such as to the carrier that delivers the parcel.
The full position, including how to ask what is held and how to ask for it to be deleted, is on the privacy page. Privacy requests go to [email protected] rather than to the order desk.
Contacting Neuromind Pro support: common questions
What is the Neuromind Pro customer service number?
+1 (877) 257-0710. That desk handles tracking, address changes, replacements and refunds, and it is the one that can look an order up.
Which email address do I use for a Neuromind refund?
[email protected], with the order ID in the subject line. The website address cannot see orders, so a refund request sent there has to be forwarded first.
What is the Neuromind Pro returns address?
461 Fifth Avenue, Floor 8, New York, NY 10017, USA. Call +1 (877) 257-0710 for a return authorisation before you post anything, and put your name, checkout email and order ID on a note inside the box.
When is the website desk open?
Mon–Fri 9:00am–5:00pm ET, at [email protected]. That desk covers the pages themselves: errors, broken links, privacy requests and press.
Why do the forms on this page not send anything?
This is a static website with no server behind it. A form that quietly swallowed a refund request would be worse than no form, so both print the address to write to instead.
Can I order Neuromind Pro by telephone or by email?
No. Orders go through the official checkout only. Nobody at either desk will ask you for a card number in a call or a message.
Can this desk answer a medical question about Neuromind Pro?
No. Nothing on this website is medical advice, and no retail desk can weigh a capsule against the medicines someone is already taking. A pharmacist can, in about two minutes.
Sources cited on this Neuromind support page
- Li J, Wu HM, Zhou RL, et al. Huperzine A for Alzheimer's disease. Cochrane Database Syst Rev. 2008;(2):CD005592. PMID 18425924. https://pubmed.ncbi.nlm.nih.gov/18425924/
- Kongkeaw C, Dilokthornsakul P, Thanarangsarit P, et al. Meta-analysis of randomized controlled trials on cognitive effects of Bacopa monnieri extract. J Ethnopharmacol. 2014;151(1):528-35. PMID 24252493. https://pubmed.ncbi.nlm.nih.gov/24252493/
- Wikoff D, Welsh BT, Henderson R, et al. Systematic review of the potential adverse effects of caffeine consumption in healthy adults, pregnant women, adolescents, and children. Food Chem Toxicol. 2017;109(Pt 1):585-648. PMID 28438661. https://pubmed.ncbi.nlm.nih.gov/28438661/
- EFSA Panel on Nutrition, Novel Foods and Food Allergens (NDA); Turck D, Bohn T, Castenmiller J, et al. Scientific opinion on the tolerable upper intake level for vitamin B6. EFSA J. 2023;21(5):e08006. PMID 37207271. https://pubmed.ncbi.nlm.nih.gov/37207271/
Order Neuromind Pro on the official website
+1 (877) 257-0710 for orders and refunds, a New York returns address, and 60 days from the date of purchase to change your mind.
Packs from $158 · six bottles for $294 · 60-day money-back guarantee
Order Neuromind Pro On The Official WebsiteOne capsule a day · 30 per bottle · lot NEU-26/GE-6907
